客户支持中心
Support Center
面向合作伙伴与内部团队的手游研发支持、测试分发与合规材料准备支持。
Support for partners and internal teams across development, test distribution, and compliance materials.
支持渠道
Support Channels
- 邮箱Email admin@changhuahk.comadmin@changhuahk.com
- 电话Phone 6045925260459252
- 服务时间Hours 周一至周五 09:00-18:00Mon-Fri 09:00-18:00
- 紧急响应Urgent Response 重大事故 4 小时内目标响应Target response within 4 hours for critical incidents
服务范围
Scope of Support
- 测试分发Test Distribution 内测包安装与更新Test build installation and updates
- 账号授权Access Control 成员与设备授权/撤销User and device authorization/revocation
- 合规咨询Compliance 企业分发政策说明材料Enterprise distribution policy materials
- 技术支持Technical Support 接口对接与研发排障Integration support and troubleshooting
常见问题
FAQ
面向 Apple 企业开发者账号审核与内部测试分发场景。
For Apple Enterprise review and internal test distribution.
手游测试包可以公开下载吗？
Can test builds be publicly distributed?
不可以。企业内部测试包仅限授权员工与合作方，禁止通过公开网站或应用市场面向公众分发。
No. Internal test builds are restricted to authorized employees and partners only.
如何提供合规材料？
What compliance materials are available?
可提供测试包清单、授权人员名单、分发记录、设备清单、更新日志等材料以供审核。
We can provide build lists, authorized user/device lists, distribution logs, and update history.
如何撤销离职人员权限？
How do you revoke access?
可通过账号与设备授权管理快速撤销访问，并执行远程失效或卸载策略。
Access can be revoked via account/device controls with remote invalidation as needed.